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When it comes to reputation, one of the most important aspects is relationships. In order for one to have a good reputation, he has to have a relationship with his customer. For one to be able to maintain a good reputation, he has to make sure that his relationships with other users including his customers are good. The person must think about the different people and companies that he has came across. When one has a good relationship with the person in question, it is a lot easier to believe the good things that are said about the person. It is a lot harder to believe any bad thing that is said about the person. If the bad thing does turn out to be true, it can be easier to forgive. Therefore, it is important to build positive relationships.
One of the reasons that positive relationships is important is that he will have loyal followers when it comes to attacks. When someone decides to attack the company or the person for any reason, he will have a group of people that are willing to defend him. This is especially helpful for misunderstandings and honest mistakes. As a matter of fact, every truly good business is going to need the help of loyal customers because they are going to make mistakes and get someone mad at them.
Even in the case of a reputation attack, it is important for one to continue to build the good relationships with his audience. As long as he keeps engaging with the audience, they will be more willing to continue to interact with them. For one thing, audiences are also looking for a healthy and strong business. They don’t respect a business that is going to crumble and wither from one bad review or statement of disapproval.